If a student has an existing Dr Frost account from a previous school and wants to keep their progress and mastery data, they can request a school change through their account settings. They’ll be asked to enter the new school name and their new school email address. This is reviewed by the Dr Frost support team. Once approved, the student's account will appear automatically for you to add to your class.
If the student isn't bothered about keeping their previous data, the simplest option is to create them a new account through your usual class setup process.
Once the request has been approved, the student's account will appear automatically in one of two places depending on how your school manages classes:
MIS sync schools: the student will appear in your Archived students list. To add them to a class, make sure they are included in the correct class in your MIS. Assuming their email address matches successfully, they will be picked up automatically the next time a sync runs.
Non-MIS schools: the student will appear in your Students without class list. Go to Settings > Students and filter by Students without class to find them. You can then add them to the appropriate class from there.
Need help?
If you've been told a student has submitted a change of school request but you can't find them in either list, contact our support team at support@drfrost.org with the student's name and email address.