If you're seeing an "Access blocked" message when trying to sign in to Dr Frost with your Google account, this article will help you understand what's happening and how to resolve it.
What you'll see
The message may say:
- "Access blocked: Your institution's admin needs to review Dr Frost Learning"
- Error 400: access_not_configured
- Error 400: admin_policy_enforced
The popup may also show options to "Request access" and mention "If you are a developer of Dr Frost Learning, see error details."
Both of these errors mean that your Google Workspace admin needs to approve Dr Frost Learning before students can sign in.
How to fix this
Permanent solution: Ask your School IT admin to configure access
The best solution is for your school's IT administrator to allow Dr Frost Learning in your Google Workspace settings. This fixes the problem for all students at your school.
What your School IT admin needs to do:
Your IT admin needs to configure Dr Frost Learning as a trusted third-party app in Google Workspace Admin Console. They can follow Google's official guide here.
How to contact your School IT admin:
- Click "Request access" in the error popup - this sends a notification to your IT admin.
- Email or contact your school's IT support directly.
- Ask a teacher to help you contact the IT department.
Temporary workaround: Create a password login
While waiting for your IT admin to fix the Google sign-in, you can create a password for your Dr Frost Learning account:
- Go to the password recovery page.
- Enter your email address and follow the steps to create a password.
- Use your email and new password to log in instead of Google.
Important:
- This is only a temporary fix — you'll still need to ask your IT admin to approve Google sign-in so it works long-term.
- This workaround only works if your school allows password logins. Some schools require Single Sign-On (SSO) only, in which case you'll see a message telling you to use SSO and you'll need to wait for your IT admin to fix the Google login.
Quick checklist if you're still stuck
- Are you signed into your school Google account? Personal Gmail accounts aren’t affected by this restriction but may fail for other reasons (e.g., not linked to your Dr Frost account).
- Have you contacted your IT admin and asked them to approve Dr Frost Learning?
- If your school allows password logins, have you tried the password recovery link?
Remember: The Google sign-in will work normally once your IT admin configures Dr Frost Learning as an approved app - this is a one-time setup that fixes the issue for all students at your school.
Why this happens
This error occurs because Google has enhanced protection for students under 18 years old. Users designated as under 18 by Google Workspace for Education are blocked from using third-party apps (like Dr Frost Learning) until a school administrator reviews and approves them.
This is a safety feature to protect student data and ensure schools maintain control over which educational apps their students can access.