Dr Frost videos are hosted on YouTube. If you’re experiencing issues with videos not playing on our site, it may be due to restrictions on embedded YouTube content. Here are some suggested methods to resolve the issue:
1. Check your network restrictions
Some networks, such as workplaces, schools, or public Wi-Fi, block access to YouTube. To ensure videos play smoothly:
- Confirm that www.youtube.com is not blocked on your network. You can confirm this by clicking here to visit YouTube directly.
- We also use the domain www.youtube-nocookie.com to enable privacy enhanced mode. You can confirm this that this domain is not blocked on your network by clicking here to view a Dr Frost video.
- Ask your network administrator to unblock these URLs if necessary.
- If your network administrator requires specific video URLs, a complete list of our subskill video embed links can be found here.
2. Verify browser compatibility
Ensure your browser is up to date and configured to allow media playback. Specifically:
- Confirm that JavaScript is enabled.
- Make sure no settings or extensions are blocking embedded content.
3. Clear cache and cookies
Outdated or corrupted cache and cookies can sometimes prevent videos from loading. Clearing them might help restore functionality.
4. Use a different browser or device
If videos still don’t play, try a different web browser or device to determine if the issue is specific to your current setup.
If you’ve tried these steps and still experience issues, please contact our support team for further assistance.