This help article is for schools who are syncing their classes and student accounts with their MIS via Wonde.
If your school’s Dr Frost account is synced to your MIS data via Wonde, this means that the email addresses of your student and teacher accounts cannot be manually edited on Dr Frost. Instead, Dr Frost automatically syncs the account details (name, email address, and class) with your MIS data every night.
If you need to update any details, these will need to be changed in your MIS. The updates will then be reflected in Dr Frost during the next overnight sync, or if you need them reflected immediately, you can click Sync now on your MIS Connection page to trigger a manual sync.
However, when you update an email address in your MIS, the sync does not automatically update the email address on Dr Frost without confirmation first. This is because changing the email address of an account may change how the user logs in. You'll just need to complete the following steps to approve the change.
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Log in and go to your MIS Connection page. Click 'Resolve' on the Email address changed banner.
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Double check that the email address shown is the correct email address for the student(s). If any MIS email addresses look wrong, correct them in your MIS before proceeding.
- Click Update on each student's row in order to approve the email changes individually or click Update all to approve the email changes in bulk. We recommend downloading the CSV before making bulk updates so that you can prepare teachers and students for any changes to their login.
- If user(s) log in via Microsoft/Google SSO, then the email update will not affect this and they can continue logging in that way. If the user(s) log in with their email and password, they will need to enter their updated email address and existing password the next time they log in.